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Job Location

Company:
NESC - NATIONAL ENGINEERING SERVICE CORP

Address:
INVESTORS WAY
NORWOOD, MA 02062

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location

Job Specs

Duration: Full-Time, over 150 Days

Shift: First

Per Diem Position: No

Work Hours: Not Specified

Hours Per Week: 40

Union Position: No

Apprenticeship : No

FLC Status: None

Pay

Min Pay: $14.00

Max Pay: $0.00

Pay Unit: Hour

Pay Details:
Not Specified

Benefits

Not Specified

Job Title: CUSTOMER SERVICE REP

Job Number: 815295

Status: Open Post Date: 07/27/2010

Close Date: 09/26/2010

Description

HR BENEFITS OPEN ENROLLMENT CALL CENTER
temp tp perm with some full time permanent hires.

A Call Center Representative in the call center responds to pension and health & welfare inquiries from plan participants and survivors. To fulfill this role, the Call Center Representative will:

Answer queries and handle problem resolution on pension and health & welfare issues in a call center environment
Spend approximately 90% of time on phones, averaging 50 calls per day
Sort client mail and respond to participant letters
Process coverage changes and send out supporting documentation.
Qualifications

Excellent communication skills
Strong PC skills.
A desire to help people
Ability to adapt communication style based on the caller's needs
Responds well in a stressful, dynamic environment
Flexible, uses critical thinking skills and open to learning new ideas/skills
Team player
Positive attitude.
Bilingual-Spanish encouraged to apply.
- recent college graduate (preferred)

OR
- benefits/HR experience with some call center (2 years) (preferred)
OR
- benefits/HR experience with no call center

How to Apply

EMAIL RESUME TO: cingalls@natleng.com

Contact

Name	CHRISTOPHER INGALLS
Job Title	TECHNICAL RECRUITER
Address	72 MIRONA RD, PORTSMOUTH, NH 03801
Phone	(800) 562-3463
Fax	Not Specified
Email	cingalls@natleng.com

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